© Copyright 2024 CHINGU CLOTHING (PVT) LTD. Developed By FIDEX DEVELOPERS (PVT) LTD
SHIPPING POLICY
Delivery Areas and Charges
Delivery Charges: Delivery charges are calculated at checkout based on the delivery location.
International Orders: Duties and taxes for international orders are not covered by Chingu Clothing and may be charged upon receipt.
Standard Delivery
Processing Time: We strive to process and dispatch orders within 3 business days from the date of order. Business days are Monday to Saturday, excluding holidays.
Delivery Times: Delivery times are estimates starting from the date of shipment, not the date of the order. Times may vary based on carrier practices, delivery location, and method.
Delivery Confirmation
Inspection: Upon delivery, please inspect your package carefully before signing for it. Report any shortages or product defects to us immediately before completing the delivery confirmation.
Exceptions
Non-Dispatch Days: We do not dispatch orders on Sundays. Orders placed on Sundays will be processed the following Monday.
We are committed to providing you with a smooth shopping experience and are here to assist with any delivery-related inquiries.
Return Policy
Return Window: You have 7 days from the date of receipt to return your item.
Return Conditions: To be eligible for a return, the item must be:
Unworn and unused
In its original packaging with tags still attached
Free from marks, stains, or strong odors (e.g., smoke, cologne, detergent)
Non-Returnable Items: For hygiene reasons, the following items cannot be returned: Innerwear, bodywear, swimwear, and undergarments
Return Process:
1. Contact our customer service team at support@chinguclothing.com with your order number and the reason for the return.
2. We will provide you with a return authorization number and detailed instructions.
3. Unless the return is due to our error, the customer is responsible for the return shipping cost.
Damaged or Incorrect Items: If you receive a damaged or incorrect item, please notify us at support@chinguclothing.com within 48 hours of receiving your order. We will work to provide a replacement or resolve the issue.
Exchange Policy: If you would like to exchange an item, please contact us within 7-10 days of receipt.
emergency contact
– Email: support@chinguclothing.com
– WhatsApp: +94767253860 (available from 8 AM to 9 PM daily, and from 3 PM to 9:30 PM on Sundays)
– Live Chat: Available on our website from Monday to Saturday, 9 AM to 8 PM, and Sunday from 3 PM to 9 PM (UTC+5:30)